FAQ

We need a photo of your pet/s clearly visible. Choose a place with good lighting or use your phones flash while taking the photo.

For best result please send us a photo of your pet/s face looking directly into the camera.

Yes, absolutely!

Yes, as long as the photo is taken properly we can do almost any animal engraving.
We can do dogs, cats, rabbits, hamsters, lizards, parrots, horses etc.
If you are unsure simply contact us via an email at support@theideapet.com

Yes, you can just send the photo to our email support@theideapet.com.
Please include your order number that starts with #.

Yes, just contact us via email about your requested size and we will get back to you :)

We usually finish the crafting process in 3-7 working days. After that the standard delivery takes usually 7-14 working days.

We make all orders on demand, due that it takes 3-7 working days to be crafted depending on demand.
Please keep in mind that this time frame includes receiving your order and images, editing your provided images, engraving and packaging your order.

You can track your order from under the help menu "Track your order" page once it has been shipped.

We'll typically ship your order in 3-7 working days.

Once your order has been handed over to our shipping company you will receive a notification with a personal tracking code.

We offer free standard delivery on all orders (7-14 working days after your order has been crafted).

We'll cover all expenses in case your order is lost or damaged during transit